Specialization and Client Service

Law firms, such as ours, tend to emphasize the benefits to clients of their respective area of specialization. The common pitch to prospective clients is that there is less of a learning curve on each file and, as a general proposition, most problems have usually (with some variation) been seen before.

However, the flip side of specialization is that it may not always best serve the client who presents a hybrid problem spanning two or more areas of law .  In such circumstances, counsel need to candidly assess to what extent their area of specialization may limit their ability to serve their client.  On the other hand, because certain areas of law tend to overlap with considerable frequency, the client who seeks specialized advice is well-served when such counsel recognize this fact and adapt accordingly. 

Certainly, the practice of estate litigation can often overlap with family law litigation.  Take , for example, a beneficiary designation dispute.  While at first glance an estates issue, the existence of a separation agreement and its impact on the dispute inevitably gives rise to legal issues where family law counsel will have considered the issue from their own perspective.  So, too is the decision facing a surviving spouse as to whether to elect under the Family Law Act on the death of his or her spouse. Again, responsible counsel have an obligation to best serve the client.

Continuing Legal Education plays a role as well.  For instance, the Ontario Bar Association has in the past run a program entitled "Kissing Cousins."  A joint venture of the Family Law and Estates and Trusts Sections of the OBA, the mandate of this program has been to highlight practice issues in which estates and family law issues overlap.

David M. Smith

 

 

 

Practice Management Blogs: A Source for New Ideas


I recently came across two entertaining and informative blogs about practice management for lawyers and law firms.

David Bilinsky is a practice management advisor and staff lawyer with the Law Society of British Columbia. He writes and lectures on the subject of legal practice management and his blog,  http://thoughtfullaw.com covers topics such as record management, technology, and law firm strategies.

This month, he wrote a series a blogs on the security of electronic documents that many lawyers will be interested in reading.

Allison Wolf's insightful blog, www.thelawyercoach.com, discusses business development and legal marketing ideas for lawyers. Wolf, the founder of her own company that coaches lawyers on business development, offers her advice and links to the most recent articles on this subject.

Both blogs also comment frequently on personal development of lawyers and what lawyers can do to renew themselves and their legal practices.

Thanks for reading,

Diane Vieira